My Work

Here, you'll find detailed insights into my latest work. Whether it's a successful customer support project, an innovative solution implemented for a client, or a recognition for work greatly done, this space provides the context and background of my projects.

Peak Season Team Leadership - Helpware

Successfully led a customer service team for six months during the peak season, managing increased workload and ensuring high performance. Coordinated schedules, provided guidance, and maintained team morale to achieve service excellence.

Mentorship and Training - Helpware

Served as a mentor and guide for new customer service agents, providing training, support, and feedback during their onboarding process. Fostered a collaborative learning environment, contributing to the professional development and success of the team.

Quality Audit Process Improvement - Sykes Asia Inc.

Streamlined the auditing process for customer service agents' work, resulting in increased accuracy and efficiency. Developed and implemented new auditing protocols, leading to improved service quality and agent performance.

Employee of the Month Recognition - Sykes and Helpware

Awarded Employee of the Month multiple times at both Sykes Asia Inc. and Helpware for exceptional performance, demonstrating commitment to customer service, leadership, and consistently exceeding targets.

Sample Postcard Project

Sample Poster Project

Sample Slides Project